Contract Cleaning Services

 

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35 YEARS EXPERIENCE

 

Drawing on the knowledge gathered over 35 years in the cleaning industry. Target have adopted a partnership approach for the overall running of the business - a Partnership with Customers, a Partnership with Employees, and a Partnership for the development and growth of  Target Clean.

 

 

PARTNERSHIP WITH CUSTOMERS

 

To provide an effective and efficient service Target take time to understand the demands of each customer's business, to anticipate changes, to react promptly, to service professionally. Target are dedicated to cleaning services in order that their customers can remain dedicated to their core business.

PARTNERS WITH EMPLOYEES

 

Employees are a cleaning company's most valuable asset.

 

At Target , each operative is supported with thorough training, comprehensive cleaning schedules, and regular achievement assessment based on Quality Control System analysis. This approach provides our contracts with a stable and experienced workforce to give a consistent quality service.

 

 

PARTNERSHIP FOR GROWTH

 

Target  is a progressive, expanding company, but with growth tempered to ensure continuity of close and direct contact with both customers and employees.

  The continuing objective is to establish long term relationship with customers, to develop and enhance the service by a thorough understanding of each contract requirement, and to change and grow with the contract and the customer.

 

QUALITY CONTROL SYSTEM

 

Target  operate a flat management structure which ensures that senior managers remain close to customers with regular direct contact and site visits to enable speed of decision making.

 

Assessments are undertaken with customers to evaluate our service and identify performance trends. These assessments form the basis for both the analysis of operatives' achievement, and the quality control system.

 

WORK STUDY PRINCIPLES

 

Fundamental to the Target Clean approach is the application of work study principles to the assessment of requirements to ensure correct, efficient allocation of work loads, which establishes the basis for the preparation of quotations. Each cleaning operative has a Cleaning Schedule, detailing the specifics of the job and eliminating uncertainty in work procedures or responsibilities.

 

 

SUPPORT SYSTEMS

 

Good, proven basic systems ensure consistent standards and reliable service.

Computer based support systems ensure continuity of supply of materials, regular maintenance and prompt repairs to equipment, and accurate payment to employees.

 

SITE MANAGEMENT

 

Good site supervision of operatives and their work is essential to achieve a successful, quality service. Supervisors, who either pay regular visits or may be resident on site for the larger contracts, are carefully selected and undergo thorough in-house training and contract familiarity.

 They are responsible for  daily monitoring of standards and ensuring continued application of good working practices. They maintain constant communication with both customers and operatives to  react to changing conditions, establish a positive and stable workforce, and maintain consistent cleaning standards.

 

ENVIRONMENTALLY AWARE

 

Target Clean are environmentally aware and make positive efforts to minimise waste and maintain a clean working environment. Procedures are established for the recycling of paper and board, re-using packaging and containers, safe and conscientious disposal of waste, the conservation of energy, and the use of CFC - free and environmentally friendly.                                                                                   

 

TRAINING

 

As part of the overall program all operatives have induction training before the start of a new contract. Target Clean place great emphasis on training, and are one of the first companies to commit to an "Investors in People" program, sponsored by the Training & Enterprise Council. The scheme provides a formalized staff development program, with an individual training plan for each employee, with annual reviews and assessment.

 

The scheme, which combines training through management with direct, 2-way communication, is monitored and appraised annually by the TEC.

 

 

HEALTH & SAFETY

 

A significant element of induction and continuing training of all operatives, and on-site work supervision, covers all aspects of health and safety

 

  • Target Clean undertake a full Risk Assessment and COSHH (Control of Substances Hazardous to Health) survey for every contract. We ensure that our operatives have a full understanding of the comprehensive documentation provided.

  • Similarly a risk assessment is made for each contract to make operatives aware of potential hazards to avoid accidents in the workplace

  • Operatives are provided with overalls and any protective equipment required, and are issued with colour coded cloths and equipment to prevent cross infection between areas.

  • All electrical equipment has a thorough safety check every 12 months.

  • Target  has established comprehensive codes of practice within their own health and safety policy.
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