Medicare is a new and fresh approach to hospital support services by the established cleaning company, Target Excel Plc. The specialist management of Medicare has over 30 years direct experience in providing independent hospital support services, so allowing medical staff to devote their time and skill to treatment and nursing.

This experience, combined with a partnership approach to business - a partnership with the hospital and a partnership with employees - provides a committed, integrated service to hospital management, covering housekeeping, porterage and domestic services.

HOUSEKEEPING, PORTERAGE & SUPPORT SERVICES

While working in close partnership with hospital staff, Medicare relieves them of these direct responsibilities, while ensuring exemplary levels of support services consistent with the unique requirements of health care providers.

Medicare provides a full and comprehensive cleaning service, contributing towards the essential control of infection and cross infection throughout the hospital, including the wards.

Trained staff can also be provided to undertake food and beverage service on the wards, and a washing up service to aid the catering staff.

Porterage provides an important logistical service with regular direct contact

with patients. Our porters are selected to relate with and be sympathetic to patient needs, and trained to provide a caring and efficient service.

Reception/visitor control is a further service provided by Medicare, which, like all services, can be part of an overall package, or supplied in isolation.

ISO 9000

 

ISO 9000 accreditation provides the assurance of an effective and efficient approach to all aspects of the work involved. This, together with the company's flat management structure, ensures that senior managers, in addition to site supervisors, maintain close contact with hospital management.

 

The established quality  control system maintains regular evaluation of the service and identifies performance trends. This control constantly refines procedures and improves efficiency to maintain the highest possible standards.

TRAINING

Medicare places great emphasis on training and is committed to an "Investors in People" programme sponsored by the Training and Enterprise Council.

The scheme provides formalised induction before the start of any new contract, and an individual training plan for each employee with annual reviews and assessment.

HEALTH & SAFETY

A significant element of induction and continuing training of all operatives and on-site supervision covers all aspects of health and safety, including the company's comprehensive codes of practice within the overall health and safety policy.

Part of Medicare's good practice policy also embraces environmental awareness, to minimise waste and adopt conservation procedures.

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